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Wednesday, March 4 • 10:30am - 12:00pm
Solving Website Problems Like a Detective - #15NTCdetective

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This interactive session will offer everyone, from website administrators to content managers, basic and advanced tools for effective and efficient website troubleshooting. We’ll start out by identifying obvious causes, move on to an examination of troubleshooting tools, and finally, address how to best identify which bad actors are causing problems for your site. Once we have a model for how to investigate website problems, we’ll work together to solve real-life website case studies.

Takeaways: 1) Conceptual framework for how to step back and methodically troubleshoot website emergencies; 2) Website debugging tools, tips and tricks take-home guide; 3) Real life case studies that illustrate concepts and approaches to website troubleshooting; 4) Fun, interactive problem-solving and idea sharing session; 5) Submit your real-life website mystery in advance of the session, and it may be chosen as part of the interactive portion of the session.

avatar for Julia Kulla-Mader

Julia Kulla-Mader

Project Manager, Jackson River
Julia has built websites for nonprofits as a web developer and project manager using Drupal and Salesforce since 2006. Prior to joining Jackson River, she worked as a project manager at TopNotchThemes, as the IT Manager for the Association for the Advancement of Sustainability in... Read More →
avatar for Jenn Olivia

Jenn Olivia

Project Manager, Jackson River
Jenn brings 17 years of project management and leadership experience to her work at Jackson River, as well as a passion for technology and social justice. She has over five years of nonprofit administration experience, most recently serving as the Director of Technology and Operations... Read More →

Kristen Smith

Director of Membership & Online Strategy, People For the American Way

Wednesday March 4, 2015 10:30am - 12:00pm CST
  Communications  Online NTC

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