Thursday, March 5 • 1:30pm - 3:00pm
What to Do When Technology Isn't Your Problem? - #15NTCrealissues

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Just like the family dog, technology is often blamed for things that are not its fault. Many of us rush to replace the technology we have. If it isn’t doing what we want, it must be broken. The greatest database in the world can’t save an organization that isn’t functioning well. And expecting it to will only lead to project failure along with a lot of frustration and missed opportunity.

This interactive session will explore how to evaluate when your organization has people and processes problems, not technology problems, and what others have done about it. Participants should be prepared to share their experiences, success, and/or failure stories, or their questions about how to address people challenges in their organizations.

avatar for Marc Baizman

Marc Baizman

Customer Success Evangelist, Salesforce.org
Marc is the Customer Success Director at Salesforce.org. He has been involved with nonprofits and technology for the past ten years. He was the co-chair for the Young Nonprofit Professional’s Network – Boston chapter and the founder of the Boston Nonprofit Salesforce User Group... Read More →
avatar for Dahna Goldstein

Dahna Goldstein

Director, Philanthropy Solutions, Altum
Dahna Goldstein, Founder and CEO of PhilanTech, develops web-based applications for the nonprofit sector, and has worked for venture philanthropies, including Ashoka and Blue Ridge Foundation New York. Dahna also produced interactive eLearning programs, including the award-winning... Read More →
avatar for Tracy Kronzak

Tracy Kronzak

Co-Founder, BrightStep Partners
Tracy is a CRM implementation strategy, change management, and organizational leadership and technology adoption expert. She has more than 15 years of experience in the nonprofit sector and its related industries, including philanthropy, activism, research, technology management... Read More →
avatar for Robert Weiner

Robert Weiner

President, Robert L. Weiner Consulting
Technology to support fundraising, membership, volunteers, advocacy, and communications, e.g., Constituent Relationship Management (CRM), donor databases. Association Management Systems, etc. Business processes to manage the above (aka Advancement Services, Development Operations... Read More →

Thursday March 5, 2015 1:30pm - 3:00pm CST
MR 7

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